Returns & Refund Policy

Last Updated: May 10, 2026

UPDATE: We may update the policy from time to time and notifying you of such changes by any reasonable means, including by posting a revised returns and refund policy through the Minvest photos sites. Any such changes will not apply to any dispute between you and us arising prior to the date on which we posted the revised returns and refund policy incorporating such changes or otherwise notified you of such changes. You agree that it’s your responsibility to regularly check minvestphotos.com for any updated returns and refund policy. In addition, by continuing to use or access Minvest photos site or otherwise engaging with Minvest photos after we post any changes, you accept the updated returns and refund policy. The “Last Updated” legend above indicates when the policy was last updated.

RETURNS

Our returns and refund policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will be applied to your original method of payment, within working days.

If you accidentally make a duplicate payment, contact us and we will initiate a confirmation process. Upon confirmation, your refund will be processed, and a credit will be applied to your original method of payment within working days.

LATE OR MISSING REFUNDS

If you haven’t received a refund yet, first check your bank or mobile money account again. There is often some processing time before a refund is posted. If you’ve done this and you still have not received your refund yet, please contact us at support.minvestphotos.com.

EXCHANGES

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support.minvestphotos.com.

DELIVERING RETURNS

To return your product, you should mail your product to: {physical address}. You will be responsible for paying for your own delivery costs for returning your item. Delivery costs are non-refundable. If you receive a refund, the cost of return delivery will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary. We don’t guarantee that we will receive your returned item so it’s your responsibility to take a reliable delivery service

DO YOU HAVE ANY QUESTIONS?

If you have any questions, concerns or complaints regarding our refund policy, please contact us or write to support@minvestphotos.com.